Privacy Policy

1. Introduction

I.M.Ambulance Services ("we", "us", or "our") operates the IM Ambulance mobile application (the "App"). The App is an internal workforce management tool provided exclusively to employees of I.M.Ambulance Services for operational and administrative purposes.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App as part of your employment. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Who This Policy Applies To

This App is intended solely for current employees of I.M.Ambulance Services. Access is provided through company-issued credentials and is subject to our internal employment policies. The App is not available to the general public.

3. Information We Collect

3.1 Employee Information

As part of your employment, we collect and manage the following information through the App:

• Full name, employee code, and identification details
• Email address and phone number
• Profile photograph
• Employment details (department, position, job type)
• Work schedules, rosters, and attendance records
• Leave applications and balances
• Payroll and CPF-related information
• Case assignments and dispatch records

3.2 Location Data

With your permission, we collect precise location data from your device to enable vehicle tracking, dispatch coordination, and route optimisation for ambulance services. Location data is collected when the App is in use. You may disable location services through your device settings, though this may affect operational functionality.

3.3 Camera and Photos

With your permission, we access your device camera and photo library to allow you to capture and upload images related to case documentation, vehicle inspections, and profile photos. We do not access your camera or photos without your explicit consent.

3.4 Push Notifications

With your permission, we send push notifications to your device to alert you about case assignments, dispatch updates, schedule changes, and other operational communications. You may opt out of push notifications through your device settings at any time.

3.5 Automatically Collected Information

When you use the App, we may automatically collect:

• Device type and operating system version
• Unique device identifiers
• App usage data and interaction logs
• IP address

4. How We Use Your Information

We use the information we collect for the following internal business purposes:

• Coordinate ambulance dispatch, case management, and vehicle tracking
• Manage employee work schedules, rosters, and shift assignments
• Record and manage attendance and overtime
• Process leave applications and entitlements
• Process payroll, CPF contributions, and incentives
• Send operational notifications and updates
• Manage vehicle maintenance schedules and certifications
• Generate invoices and operational reports
• Ensure compliance with employment laws and regulatory requirements
• Improve and maintain the App

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Your information is used strictly for internal business operations. We may share your information in the following limited circumstances:

• Service Providers: We share information with third-party service providers that support our operations, such as GPS vehicle tracking (Cartrack), mapping services (OneMap), accounting software (QuickBooks), and cloud hosting providers. These providers are contractually bound to use your data only for the services they provide to us.
• Government and Regulatory Bodies: We may disclose information to government agencies as required by Singapore employment law, including CPF contributions, tax filings, and workplace safety reporting.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers and transmitted using encryption protocols. Access to employee data within the App is restricted based on role-based permissions. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for the duration of your employment and for such additional period as may be required to comply with legal obligations under Singapore law, including but not limited to the Employment Act, CPF Act, and Income Tax Act. Upon termination of employment, your data will be retained in accordance with applicable statutory retention periods and subsequently securely deleted or anonymised.

8. Your Rights

In accordance with the Personal Data Protection Act (PDPA) of Singapore and other applicable laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw your consent for data processing at any time, subject to legal and contractual restrictions. Note that withdrawal of consent for certain data processing may affect your ability to use the App and may have implications on your employment.

To exercise any of these rights, please contact your HR department or reach out using the details provided below.

9. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

10. Third-Party Services

The App integrates with third-party services for operational purposes. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services. Key integrations include:

• Cartrack — Vehicle GPS tracking
• OneMap — Address search and geocoding
• QuickBooks — Accounting and invoicing
• Expo — Push notification delivery

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page and, where appropriate, through in-app notifications. Your continued use of the App after any modifications constitutes your acknowledgement and acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact: